Velleman CAMCOLVC11 - Manual (Page 29)

Velleman® Service and Quality Warranty
Velleman® has over 35 years of experience in the
electronics world and distributes its products in
more than 85 countries.
All our products fulfil strict quality requirements
and legal stipulations in the EU. In order to ensure
the quality, our products regularly go through an
extra quality check, both by an internal quality
department and by specialized external
organisations. If, all precautionary measures
notwithstanding, problems should occur, please
make appeal to our warranty (see guarantee
conditions).
General Warranty Conditions Concerning
Consumer Products (for EU):
• All consumer products are subject to a 24‐month
warranty on production flaws and defective
material as from the original date of purchase.
• Velleman® can decide to replace an article with
an equivalent article, or to refund the retail value
totally or partially when the complaint is valid and a
free repair or replacement of the article is
impossible, or if the expenses are out of
proportion.
You will be delivered a replacing article or a refund
at the value of 100% of the purchase price in case
of a flaw occurred in the first year after the date of
purchase and delivery, or a replacing article at 50%
of the purchase price or a refund at the value of
50% of the retail value in case of a flaw occurred in
the second year after the date of purchase and
delivery.
• Not covered by warranty:
‐ all direct or indirect damage caused after delivery
to the article (e.g. by oxidation, shocks, falls, dust,
dirt, humidity...), and by the article, as well as its
contents (e.g. data loss), compensation for loss of
profits;
‐ frequently replaced consumable goods, parts or
accessories such as batteries, lamps, rubber parts,
drive belts... (unlimited list);
‐ flaws resulting from fire, water damage, lightning,
accident, natural disaster, etc. …;
‐ flaws caused deliberately, negligently or resulting
from improper handling, negligent maintenance,
abusive use or use contrary to the manufacturer’s
instructions;
‐ damage caused by a commercial, professional or
collective use of the article (the warranty validity
will be reduced to six (6) months when the article is
used professionally);
‐ damage resulting from an inappropriate packing
and shipping of the article;
‐ all damage caused by modification, repair or
alteration performed by a third party without
written permission by Velleman®.
• Articles to be repaired must be delivered to your
Velleman® dealer, solidly packed (preferably in the
original packaging), and be completed with the
original receipt of purchase and a clear flaw
description.
• Hint: In order to save on cost and time, please
reread the manual and check if the flaw is caused
by obvious causes prior to presenting the article for
repair. Note that returning a non‐defective article
can also involve handling costs.
• Repairs occurring after warranty expiration are
subject to shipping costs.
• The above conditions are without prejudice to all
commercial warranties.
The above enumeration is subject to modification