TANDBERG ENTRYPOINT - Manual (Page 19)

D 14050.04
10.2007 19
TANDBERG ENTRYPOINT
USER GUIDE
Table of
Contents
Trademarks &
Copyright
Patents &
Disclaimers
Safety/
Environmental
To Get You
Up and Going
Using the
Entrypoint
Viewing the
System Status
Configuring
the Entrypoint
Maintenance
& Upgrade
Services
Dial Plan
Examples
Contact
Information
Using the
Entrypoint
TANDBERG ENTRYPOINT
USER GUIDE
Duration . Indicates the duration of the
call in hours, minutes and seconds.
Incoming number. The service number,
i.e. the number an external user dialed
to get access to a portal service.
Service . Indicates the service name, i.e.
DID, IVR, TMS Phonebook, Menu.
Incoming . Indicates the
information belonging to the
call leg of the calling party.
Outgoing . Indicates the
information belonging to the
call leg of the called party/
service.
Details . Remote numbers of the
Incoming calls are the numbers
of the calling party and remote
numbers of the Outgoing calls are
the numbers of the called party
or service. Clicking
View details
reveals the Call Details , i.e. details
belonging to the respective call leg.
The View Call Details tab
presents information about
all calls routed through the
Entrypoint, i.e. inbound and
outbound numbers, duration
of the calls and call status
– i.e. ringing (alerting),
connecting and connected.
Service Call Details
About Service Call Details
Net . Indicates the net type,
i.e. H.323, H.324m, SIP or
Streaming.
Status . Either alerting,
connected or disconnected.
Remote Number . For inbound call
legs it represents the number of the
calling party, for outbound call legs it
represents the number of the called
party or service
Incoming Number . Service
number; can only be
represented for inbound call
legs.
Duration . Duration of this call leg in
hours, minutes and seconds.
The Service Call Details Window
When View Details Has Been Selected