Philips Senseo II Blue US - Manual (Page 16)

Solution
Do not remove the water reservoir when the coffee machine is
heating up, as this may cause some water to leak out of the machine
(this water would normally end up in the water reservoir).
In all other cases, call 1-866-473-6736 for assistance
A vacuum may have temporarily formed under the lid. Turn the
machine off. Pull the lever up as far as it will go and wait 24 hours
before opening the lid.
Make sure that the sieve in the center of the coffee pod holder is not
clogged. If it is, unclog the sieve by holding the coffee pod holder under
a running faucet. If necessary, you can use a soft to unclog the sieve.
If problems continue to occur, call 1-866-473-6736 for assistance
Perhaps the sieve in the centre of the pod holder is clogged. If this is
the case, unclog the sieve by rinsing the pod holder under a running
faucet. If necessary, you can use a soft brush to unclog the sieve.
Descale the machine (see 'Descaling').
Check if a used coffee pod is sticking to the metal distribution disk. If
this is the case, remove the used pod. Make sure that the sealing ring is
lying flat.
Call 1-866-473-6736 for assistance
Make sure you have used the correct number of pods and pressed the
right button. Use 1 pod in combination with the 1-pod holder and the
°
button. Use 2 pods in combination with the 2-pod holder and the
°°
button;
Check if the coffee pod(s) has/have been placed properly in the center
of the pod holder, to prevent water from escaping along the edge of
the pod(s). When you are using two coffee pods on top of each other,
make sure that the flat Senseo sides of both pods are facing up and
rounded sides are facing down. Press the pods lightly into the pod
holder;
Make sure you have not used the same pod twice by accident. Do not
use a pod twice, as it will give the coffee a bad taste. Use a fresh pod
for every brew;
The coffee in the pod needs to be evenly distributed;
If you prefer a more robust flavor, Senseo coffee pods with a stronger
blend are available.
If you prefer a milder flavor, Senseo coffee pods with a milder blend are
available.
Do not use cups that are too large, as they will cause the coffee to get
cold more quickly. When using cups, make sure they have a capacity of
150 ml/app. 5.0 oz. When using a mug, make sure it has a capacity of
280 ml/10.0 oz. When using a mug, always use 2 pods in combination
with the 2-pod holder and the °° button.
Problem
The lid cannot be opened.
The coffee machine produces less coffee than
before.
The lid cannot be closed properly.
The machine has been stored in a room that
was not frost-free.
The Senseo coffee is not strong enough.
The Senseo coffee is too strong
The Senseo coffee is not hot enough
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