Return authorization procedure – Krell Industries Evolution One User Manual

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Return Authorization Procedure

If you believe there is a problem with your component, please contact your dealer,

distributor, or the Krell factory to discuss the problem before you return the component

for repair. To expedite service, you may wish to complete and e-mail the Service

Request Form in the Service Section of our website at:

http://www.krellonline.com

To return a product to Krell, please follow this procedure

so that we may serve you better:

Obtain a Return Authorization Number (R/A number) and shipping address from

the Krell Service Department.

Insure and accept all liability for loss or damage to the product during shipment

to the Krell factory and ensure all freight (shipping) charges are prepaid.

The product may also be hand delivered if arrangements with the Service Department

have been made in advance. Proof of purchase will be required for warranty validation

at the time of hand delivery.

IMPORTANT

Use the original packaging to ensure the safe transit of the product to the factory, dealer,

or distributor. Krell may, at its discretion, return a product in new packaging and bill the

owner for such packaging if the product received by Krell was boxed in nonstandard pack-

aging or if the original packaging was so damaged that it was unusable. If Krell deter-

mines that new packaging is required, the owner will be notified before the product is

returned.

To purchase additional packaging, please contact your authorized Krell dealer,

distributor, or the Krell Service Department for assistance.

To contact the Krell Service Department

TEL

203-799-9954, Monday-Friday

9:00 AM to 5:00 PM EST

FAX

203-799-9796

E-MAIL

WEBSITE http://www.krellonline.com

Evolution One

PRODUCT

MODEL NUMBER SERIAL NUMBER