Suzuki Musical Instrument Corp. HP-275E - Manual (Page 88)

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QUESTIONS AND/OR PROBLEMS
Where is the serial number on my piano?
The serial number of the piano should be directly underneath the piano on the
right hand side near the floppy disk drive.
Where can I buy recorded disks to play in my piano?
Visit www.suzukimusic.com/hg-425e.
You may purchase from other outlets but please remember to order only Stan-
dard MIDI File ( SMF ) floppy disks.
Problem: Power is not coming on. -–
1. Check to make sure that the Piano is plugged iinto the AC Outlet Properly.
2. Have qualified technician check fuses under top lid
3. Call Suzuki customer service department (858-566-9710) for assistance
Problem: Keyboard’s Control Panel Buttons don’t opperate or opperate
sstrangely.
1. Please see the next pages for how to do a Hard Reset on your Piano.
2. Call Suzuki customer service department (858-566-9710) for assistance
Problem: All pedals do not work. —
1. Check that the pedalrods are properly aligned beneath the piano.
2. Call Suzuki customer service department (858-566-9710) for assistance
Problem: ”Blue screen” no control panel lights. —
1. Please see the next pages for how to do a Hard Reset on your Piano.
2. Have a qualified technician check fuses under top lid
3. Call Suzuki customer service department (858-566-9710) for assistance
Problem: How do you perform a “hard reset” —
Just like with your home computer, every now and then you may have to perform a
Hard Reset on your Piano to clear its memory of any software conflicts.
With unit turned off depress and hold down the 2 tempo buttons. Turn power on
while holding the 2 buttons for 10 seconds.
Piano will now be at its factory default settings.
All user memory has also been reset and therefore erased.
Problem: Disk Drive is not working. —
1. Try one of the Suzuki Demonstration Floppy Disks
2. Call Suzuki customer service department for assistance
Problem: Piano does power up, but no sound is heard. —
1. Make sure that the Balance Slider Knob is in the center position
2. Check theadphone connection to see if headphones are plugged in.
3. Test the piano with Headphones for sound
4. Call Suzuki customer service department for assistance
Problem: Disk drive seams too slow on play back. —
1. Try using a different floppy disk.
2. Call Suzuki customer service department for assistance.
Problem: There are no lyrics being displayed on the screen. —
1. Try a known working floppy disk that has lyric files not just song files
2. Press Lyric LCD Screen Menu Button to display the lyrics
3. Call Suzuki customer service department for assistance
QUESTIONS