MOVE'N SEE Personal Auto-Follow System - Manual (Page 46)

46
Customer support
Our qualified team will guarantee you fast support in case of questions or problems with your
equipment. Our objective is to have your product in a good working order.
If you need help, please check carefully the manual, the FAQ, and if necessary contact MOVE ‘N
SEE by phone, e-mail or mail.
Phone (France): +33 (0) 9 70 75 13 15 (no additional charge)
E-mail (after-sales): [email protected]
Mail (after sales): MOVE ‘N SEE - SAV, 38 rue Jim SEVELLEC, 29200 BREST
MOVE ‘N SEE products have a 2 years legal warranty against hidden defects originating from a
materials defect, or from a design or manufacturing defect affecting the products delivered and
rendering these unfit for use. Opening the product or a part of the product voids the warranty.
To return a product, you must first contact MOVE ‘N SEE to explain the problem.
If the technical department at MOVE ‘N SEE decides that the product needs to be returned to
them, you will be given a return code.
You can then return the product along with the accessories in its original packaging. The return
code must be clearly marked on the exterior of the packaging.
As soon as we receive your package, our technicians will inspect and analyse the problem item.
If the guarantee detailed in the conditions of sale are applicable, it will be repaired or replaced
free of charge.
In all other cases, you will be sent a free quote for repairs. You will then have the choice:
-to refuse the quote, in which case the product will be returned to you at your own expense.
-to accept the quote. In this case, repairs will begin on reception of your payment. The product
will then be returned to you once the repairs have been completed.