iSys iTerra Elite II Color LED Plotter - Manual (Page 4)

June 2011: Revision 002
4
3. iTerra Elite ll Warranty
iSys - The Imaging Systems Group Inc. (iSys) warrants the iTerra Elite ll (Product) to be free from defects in materials and
workmanship and will remedy any such defect according to the terms of this Limited Warranty.
iSys warrants the Product to be free from defects in material and workmanship occurring under normal usage, within the
normal operating range and duty cycles specified. If the iSys Customer Service Representative Department receives
notice of such defects during the warranty period, iSys at its option, and within a reasonable time, will repair or replace the
defective Product. A certified iSys service representative shall perform repairs, and such repairs, at the option of iSys,
may be performed at the customer site, a dealer site, a service depot or the factory. Replacement Product, at the option
of iSys, may be either new or equivalent in performance to new. Delivery is defined by a signed and dated receipt from
the original carrier or iSys dealer delivering the Product, or down time for repair and replacement.
iSys does not warrant the operation of the Product to be uninterrupted or error free. iSys assumes no liability for and
holds itself harmless against any claims of consequential costs or damages which may arise from interruption or error in
the operation of the Product.
iSys does not warrant defects, malfunctions and/or failures, which in its opinion, result from conditions of improper use,
abuse, neglect, operation outside the published environmental specifications, improper site preparation and maintenance,
the use of unqualified or unauthorized media (papers, films, toners, inks, fusers or belts), inadequate preventative
maintenance, unauthorized modifications or unauthorized maintenance. Such conditions shall render this warranty void
and otherwise release iSys from its liability under this Product warranty. Consumables are non-warranty items.
All product returned to factory must be accompanied by an RMA number, obtained by calling the iSys Service Department
at 403-204-5200 or as otherwise instructed. Shipping and handling charges to vendor for repair are the sole responsibility
of the customer. iSys will cover shipping charges on the return of the repaired unit for the term of the warranty as stated
above. Shipping will consist of Standard Shipment level or Best Effort. Accelerated or Premium Shipping Service is
available but costs will be fully born by customer. Any international duties and taxes payable on transporting the repaired
unit across international borders will be the responsibility of the customer. The Elite ll Printer is a Canadian made product
and therefore falls under the import/export laws of NAFTA.
A written receipt for the Product, showing the date of purchase, dealer’s name, and both the model and serial
number/PID’s of the Product must accompany any request or claim for work to be performed under this Limited Warranty.
Additional information on obtaining service under this Limited Warranty or for obtaining Extended Warranty coverage
contact iSys
– The Imaging Systems Group directly at 866-415-iSys (4797) or at 403-204-5200.
iSys or its authorized service partner will repair, or at its option replace, at no charge, any defective
component(s) of the Product for a period of one (1) year from the date of purchase. This Limited Warranty
extends to the original purchaser only. This Limited Warranty does not extend to consumable items.
TO THE EXTENT ALLOWED BY LOCAL LAW, THIS
WARRANTY IS EXCLUSIVE AND NO OTHER
WARRANTY OR CONDITION, WHETHER WRITTEN
OR ORAL, IS EXPRESSED OR IMPLIED AND THE
IMAGING SYSTEMS GROUP INC. SPECIFICALLY
DISCLAIMS ANY IMPLIED WARRANTIES INCLUDING,
BUT NOT LIMITED TO, WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE AND QUALITY SATISFACTION. THE
WARRANTY TERMS CONTAINED HEREIN, EXCEPT
TO THE EXTENT LAWFULLY PREMITTED, DO NOT
EXCLUDE, RESTRICT OR MODIFY AND ARE IN
ADDITION TO APPLICABLE STATUTORY RIGHTS.
USE OF THE PRODUCT CONSTITUTES
ACCEPTANCE OF THIS WARRANTY.
Corporate
Headquarters:
iSys
–group
911-28 th Street
NE Calgary AB
T2A 7X1
Canada
www.isys-
group.com
1-866-415-iSys
(4797)