IBM 2193 - Manual (Page 148)

10-6 IBM Personal Computer User Guide
Quick problem solving chart
There is a problem
with the com puter. Did you add hardware?
Rem ove the hardware you installed
and restart the com puter.
Does the com puter still
have the problem?
The hardw are you added m ay need to be
setup differently or m ay be incom patible.
IBM Helpware can help! See the Support
Information section.
You do not have a hardware problem.
See the Support Information section. You may have a hardware problem.
First, see "Solving hardware and
software problem s" on page 10-7.
If this does not fix the problem , see
the Support Inform ation section.
Yes
Yes
No
No
Did the computer pass all the hardw are tests?
You do not have a hardware problem . See the
Support Inform ation section. You may have a hardware problem. First, see "Solving hardware
and software problem s" on page 10-7. If this does not fix the
problem, see the Support Inform ation section.
Yes No
Did the com puter pass the test?
Yes No
From Windows, run the PC Dr for W indows program . Use the Quick Test
Diagnostics option. See "Starting PC Dr for W indows" on page 10-20 for details.
Run the diagnostics program on the
Recovery and Diagnostics CD. Use
the Run Normal Test option. See "Starting
the Enhanced Diagnostics Program" on
page 10-21 for details.
Yes
No
You may have a hardware problem.
First, see "Solving hardware and
softw are problems" on page 10-7.
If this does not fix the problem , see
the Support Information section.
Did the computer pass all hardwawre tests?
From Windows, run the PC Dr
for W indow s program . Use the
Quick Test Diagnostics option.
See "Starting PC Doctor for
W indows" on page 10-20 for
details.
Run the diagnostics program on the
Recovery and Diagnostics C D. Use
the Run Norm al Test option. See "Starting
the Enhanced Diagnostics Program " on
page 10-21 for details.
Yes
No
You m ay have a hardware problem . First, see "Solving hardware
and software problems" on page 10-7. If this does not fix the
problem , see the support inform ation section.
Did the computer pass the test?